nexacove Order & Shipping Policy

---

Welcome to nexacove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The shipping terms outlined below are written to give you a clear, honest picture of what happens between checkout and delivery.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable items are packaged with specialized cold-chain insulation and dispatched Monday through Thursday so they do not sit in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

---

International Shipping

nexacove ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

Once your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to update your shipping address or change your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, the shipping address can no longer be modified.

---

Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: nexacove
• Customer Support Email: [email protected]
• Customer Support Phone: 14432716615
• Physical Business Address: 2307 ALLENDALE RD # 2B, BALTIMORE, MD 21216, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST